02 / Fare card

Unlock, per-minute and deposit rates

Every charge is listed with its unit and the date it takes effect. Prices are in Ukrainian hryvnia (UAH).

Effective 1 March 2025. Taxes included. Deposit is refundable.
Service	Fee	Unit	Notes
Unlock fee	25 UAH	per ride	Charged once when the rental starts.
Per-minute rate	3.50 UAH	per minute	Billed from unlock until the rental ends.
Day pass	349 UAH	per 24 hours	Unlimited minutes inside allowed zones.
Refundable deposit	500 UAH	per account	Returned within 5 business days after your final ride.
Outside-zone penalty	150 UAH	per incident	Applies when a ride ends outside allowed or buffer zones.
Cancellation	0 UAH	per booking	Free up to 2 hours before the selected start; 50 UAH after that.
Damage or loss	At repair cost	per case	Assessed against the deposit; an invoice follows.

Taxes, deposit and cancellation notes

All fares include the applicable single tax. No VAT is added at checkout.
The 500 UAH deposit is authorised, not charged, at reservation; it is released after the final ride.
Cancellations made less than 2 hours before the start time are charged 50 UAH.
Riding outside allowed zones may end the rental and trigger the outside-zone penalty.

Deposit and cancellation rules Full fee notes Check availability and reserve

03Fare terms

Fee notes and unit rules

Effective from 1 March 2025. Applies to every rental started through phrexia.com in supported cities.

How units are counted

Unlock fee is charged once per rental, per scooter.
Riding time is billed per started minute, from unlock confirmation to the end command in the app.
A pause does not stop the meter. A paused scooter still counts as an active rental.
Day passes cover 24 hours from first unlock and cannot be split across two rentals.

Damage and loss

Lost or unreturned scooter: UAH 9,500, plus the days the unit stays unavailable.
Damaged battery or controller: from UAH 2,400, confirmed after inspection.
Missing charger or issued helmet: UAH 700 each.
Recovery of a scooter left outside an allowed zone: from UAH 450.

04 Deposit and Cancellation Read before you reserve

Money back, and when it is not

A refundable deposit is held when the scooter unlocks. Cancellation charges apply only from the moment the reservation window closes. Both are stated here before you reach the form on the reserve page.

Refundable deposit

Amount held: 500 UAH per scooter
When it is taken: At unlock, on the card used for the reservation
When it is released: Within 3 business days of a clean end of rental
Conditions for full refund: Scooter returned inside the allowed zone, undamaged, with its lock intact
Deductions: Recovery from a no-ride zone, missing lock, or verified damage to the deck, stem, or battery housing

Partial deductions are itemised in the end-of-rental summary. Card issuer timelines may add a few days beyond our release date.

Cancellation charges

Charges by time of cancellation, before the booked start
When you cancel	Charge
More than 2 hours before start	No charge
Within 2 hours of start	50% of the booked rental
No show, or more than 15 minutes late	First booked hour, non-refundable
Cancelled by us for weather or zone closure	No charge, deposit released in full

Full wording sits in the cancellation policy. Taxes are included in every figure above.

Deposit and cancellation terms are shown again at the review step.

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