Privacy Policy

1. Who controls your data

phrexia.com (LLC), 15 Khreshchatyk St, Business Center, Kyiv, 01001, Ukraine, EDRPOU 14318544, provides the Misto Ride service and acts as the controller of personal data processed through this website and our booking application. Managing Director: Maria Schmidt. Contact: contact@phrexia.com, +380 988 536 2839.

2. Data we collect

• Identity and contact data: name, phone number, email address.
• Booking data: vehicle, rental period, pickup and return points.
• Location data: device geolocation while the app is in use, needed to show nearby vehicles and confirm rental start and end.
• Payment data: transaction amount, status and identifier. Full card details are handled by our payment provider and are not stored by us.
• Technical data: device identifiers, IP address, log and usage records.

3. Purposes and legal basis

We process data to conclude and perform rental contracts, to confirm electronic contract terms before booking, to secure payments, to prevent fraud, to handle complaints and to meet legal obligations. Processing relies on your consent, on the performance of a contract and on our legal duties under Law of Ukraine No. 3995-IX 'On Personal Data Protection' dated 20 June 2025.

4. Retention

Booking and payment records are kept for the period required by Ukrainian accounting and tax rules. Location and technical logs are kept for no longer than 12 months unless needed for a dispute. Data is deleted or anonymised once the purpose is fulfilled.

5. Sharing

We share data only with payment providers, IT and hosting suppliers, insurers and authorities where the law requires it. All processors act under written instructions and confidentiality duties.

6. Device storage and consent

Storing or accessing information on your device (cookies, identifiers, geolocation) happens only with your informed consent, which you can withdraw at any time in the app settings or by writing to us. Legal basis: Law of Ukraine No. 1089-IX 'On Electronic Communications' dated 16 December 2020, Article 116, and Law of Ukraine No. 3995-IX 'On Personal Data Protection' dated 20 June 2025.

7. Your rights

You may request access, rectification, erasure, restriction, portability and object to processing, and withdraw consent. We reply within 30 days. Requests: contact@phrexia.com.

8. Complaints

Send complaints about data handling or rentals to contact@phrexia.com or +380 988 536 2839. Nothing here limits your statutory rights or remedies under Law of Ukraine No. 3153-IX 'On Consumer Protection' dated 10 June 2023, or your right to complain to the Ukrainian Parliament Commissioner for Human Rights.