Cancellation Policy

Who you contract with

phrexia.com is operated by phrexia.com, LLC, 15 Khreshchatyk St, Business Center, Kyiv, 01001, Ukraine. EDRPOU: 14318544. Contact: contact@phrexia.com; +380 988 536 2839.

Before you submit a reservation request, we disclose the service, price, rental conditions, duration and cancellation rules, as required by Article 7 of Law of Ukraine No. 675-VIII 'On Electronic Commerce' dated 3 September 2015 and Law of Ukraine No. 3153-IX 'On Consumer Protection' dated 10 June 2023. We also confirm the electronic contract terms.

Cancellation and refunds

• Cancel in your account or email contact@phrexia.com with your reservation number.
• The cancellation period and any refund are shown in your confirmation before submission.
• Approved refunds are returned by the original payment method unless agreed otherwise in writing.

No-show, damage and loss

If you do not collect the reservation at the agreed time, or cancel after the stated period, a no-show or late-cancellation charge may apply as disclosed before booking. You are responsible for loss or damage during the rental period, subject to the confirmed conditions; charges reflect repair or replacement cost with supporting evidence.

Complaints and statutory rights

Send complaints to contact@phrexia.com or +380 988 536 2839. Nothing here limits your statutory rights or remedies under Law of Ukraine No. 3153-IX 'On Consumer Protection' dated 10 June 2023.