phrexia.com — Ukraine
Safety Disclaimer
This notice sets out the safety rules for renting and riding vehicles via phrexia.com and forms part of the pre-contract information required by Article 7 of Law of Ukraine No. 675-VIII “On Electronic Commerce” dated 3 September 2015.
1. Riding is at your own risk
Renting and riding involves risk of injury, loss and damage. You ride voluntarily and remain responsible for your own safety and that of others. Check brakes, lights and tyres before each ride; do not ride a damaged vehicle and report defects immediately.
2. Helmet and protective gear
Wear a certified helmet and visible clothing on every ride. Helmets are mandatory for riders under 18 and wherever local rules require them. Use lights at night, carry no passengers and never ride under the influence of alcohol, drugs or impairing medication.
3. Traffic law reminders
Comply with the Road Traffic Rules of Ukraine and municipal rules. Use cycle lanes where available, keep right, respect pedestrians, and do not ride on pavements or in pedestrian zones unless permitted. Using a phone while riding is prohibited. Age and speed limits apply.
4. Geofencing, parking and restricted zones
Vehicles use geofencing: speed is reduced in slow zones and riding may be blocked in restricted areas. End rides only in permitted parking areas shown in the app, leave vehicles upright, and never block entrances, ramps or public transport stops. Incorrect parking may incur charges.
5. Availability and technical limitations
Availability depends on location, battery charge, maintenance and weather. GPS accuracy, mobile coverage and battery performance vary, so ranges, unlock times and zone boundaries shown in the app are estimates. Service may be suspended for safety, maintenance or legal reasons.
6. Complaints and statutory rights
Report safety incidents or complaints to contact@phrexia.com or +380 988 536 2839. Nothing in this notice limits your statutory rights under Law of Ukraine No. 3153-IX “On Consumer Protection” dated 10 June 2023.