01 / Reserve

Request a scooter reservation

Reservations are requests only. We confirm availability and eligibility before your start time. Booking is not guaranteed until confirmed.

Rental details

Age 18+ and a valid government-issued ID are required. A local driver's license or helmet may be required by city rules.

Terms before you submit

  • Unlock fee, per-minute rate and refundable deposit are shown on the fare card.
  • Cancellation charges may apply. Damage or loss fees and applicable taxes can be added at pickup.
  • The deposit is refunded after the scooter is returned in acceptable condition and the rental is closed.

Riding outside marked operating zones may end the rental and incur charges. Supported cities only.

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Terms summary

Read these notes before you submit a reservation request. The full wording lives in the rental agreement and in our deposit and cancellation terms.

Refundable deposit
A holding amount is authorised on your card when the rental starts and released after the scooter is returned and inspected. Bank release usually takes 3 to 5 business days.
Cancellation
Cancel 2 or more hours before the reserved start time at no charge. Later cancellations carry 20% of the reservation value, and a no-show is charged the unlock fee.
Damage and loss
Repairs are charged at documented cost. A scooter that is not returned is billed at the replacement price stated in the rental agreement signed at unlock.
Taxes and fees
Displayed rates include applicable taxes for single-tax-payer operations, so VAT is not added. Unlock fee and per-minute rate are confirmed in the fare card before payment.
Operating zones
Riding outside a marked allowed zone may end the rental and add a relocation charge.

Every request stays subject to availability and eligibility confirmation. See the Cancellation Policy and Terms of Service.

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Eligibility Check

Who can complete a reservation request

Every request is reviewed by our team before a scooter is assigned to you. Confirmation depends on the documents below and on scooter availability in the city and zone you selected.

  1. 01

    Age 18 or older

    The account holder and the rider must both be at least 18 years old on the rental date.

  2. 02

    Valid government-issued ID

    A passport or national ID is checked at unlock. The name must match the reservation and the payment card.

  3. 03

    Driver license or helmet rule

    Where local rules require a license for the scooter class, we ask for it at handover. In all other cases a helmet is included with the rental and must be worn while riding.

  4. 04

    One active rental per rider

    A rider cannot hold two open rentals at the same time. Return or end the first rental before reserving another scooter.